Emotional Intelligence

Course details

Course Overview:

Our emotions play an important role in the way we react on daily ; Having a higher level of Emotional Intelligence means having the ability to recognize your behaviour, moods and managing them in a positive ;
 
This course will help you to learn skills on understanding and managing your emotions, through self-awareness and the ability to be more resourceful. Increasing our self-awareness will allow you to communicate more effectively and optimize your success rate for achieving your personal and career goals.


Who Should Attend:

Business Professionals, Managers, anyone who would like to develop their emotional intelligence competency.

Learning Outcomes
At the end of the course, participants will be able to:
 

• Define Emotional Intelligence
• Identify the benefits of having higher emotional intelligence
• Learn the core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-motivation and empathy
• Successfully communicate with others both verbally and non-verbally
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace

Course Content:


Course Introduction and Overview

• Emotional Intelligence in the workplace
• Understanding the emotional brain

 

Emotional Intelligence – the ability model

• Perceiving emotions
• Using emotions
• Understanding emotions
• Managing emotions

 

Developing your emotional skills

• Reading people correctly and improving your ability to identify emotions
• Doing it with smart feelings and improving your ability to manage emotions
• Managing anger at work and life
• Being empathetic

 
Competencies of Emotional Intelligence

• Self-awareness
• Self-regulation
• Self-motivation
• Empathy
• Effective relationships

Applying your Emotional skills

• Managing yourself and applying your emotional intelligence skills
• Managing others and applying emotional intelligence skills with others
• Building the emotional intelligent person
• Social awareness and adaptability
• Being flexible and managing changes
• Optimism and positive attitude

Applying Emotional Intelligence in the workplace

• Aligning personal and organizational values for peak performance
• Managing emotions in sticky situations
• Using the right verbal and non-verbal communication

 

Action Plans

• Develop an action plan

Updated on 03 March, 2020