This instructor led, hands-on workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.

Target Audience

This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks. Students should have one or more years of messaging and network experience supporting Exchange Server.


  • Apply knowledge of a troubleshooting methodology to identify and resolve a problem
  • Identify and resolve network connectivity problems and problems arising from host resolution protocols
  • Identify and resolve problems with public folders and mailboxes
  • Identify and resolve front-end server and back-end server issues that cause problems with Outlook® Web Access
  • Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POPIdentify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations
  • Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems
  • Identify and resolve encryption and digital signature issues and problems caused by viruses
  • Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003
  • Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy

Course Outline

Introduction to Troubleshooting Exchange Server 2003

  • This unit provides an overview of Exchange Server 2003, and introduces the troubleshooting methodology and tools that will be used in the labs for this workshop

Troubleshooting Network Connectivity

  • This unit identifies underlying network connectivity issues when messaging clients cannot access Exchange Server 2003

Troubleshooting Public Folders and Mailboxes

  • This unit uses the architecture of public folders and mailboxes to identify underlying issues when a client does not receive e-mail messages in an Exchange 2003 environment

Troubleshooting Outlook Web Access and Outlook Mobile Access

  • This unit describes Outlook Web Access (OWA), and Outlook Mobile Access (OMA) identifies the issues with front end and back end servers that can prevent users from accessing OWA

Troubleshooting Client Connectivity

  • This unit describes the client applications that can connect to an Exchange server and the protocols that these client applications use. In this context, this unit identifies the underlying issues that can prevent client connectivity

Troubleshooting Server Connectivity

  • This unit discusses common connectivity issues between different Exchange servers. Students will learn about common issues related to connectivity between Exchange sites, connectivity between an Exchange site and a third-party messaging systems, and connectivity between an Exchange site and the Internet

Troubleshooting Server Performance

  • This unit describes common system problems that affect the performance of computers running Exchange Server 2003

Troubleshooting Security Issues

  • This unit discusses security issues and potential vulnerabilities caused by improperly configured Exchange systems. The unit will also introduce students to S/MIME and describe how it signs and seals messages

Troubleshooting the Migration to Exchange 2003

  • This unit discusses problems that can result during the migration from Exchange Server 5.5 to Exchange Server 2003. The unit will describe the different types of migration and provide an overview of the migration process. The unit will also describe common migration issues, such as the inability to successfully run ForestPrep and DomainPrep, and issues related to using the Active Directory® Migration Tool

Troubleshooting an Exchange Server 2003 Organization

This unit provides a review of methodology used to troubleshoot Exchange Server 2003. The unit will also discuss high-level troubleshooting guidelines. The unit concludes with an instructor-facilitated, paper-based "challenge lab," in which students will work together to resolve Exchange-related issues in a case study-type format

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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