The Troubleshooting Cisco Unified Communications (TVOICE) course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure


  • UC Troubleshooting
  • CUCM Troubleshooting
  • Troubleshooting Call Setup Issues
  • Troubleshooting SAF and CCD Issues
  • Troubleshooting CUCM Features and Application Issues
  • Troubleshooting Voice Quality and Media Resources Issues

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