The Troubleshooting Cisco Unified Communications (TVOICE) course equips you with the knowledge and skills required to troubleshoot Unified Communications (UC) systems and solutions in enterprise, mid-market, and commercial deployments. You'll learn problem triage, as well as troubleshooting methodology, resources, tools, and fixes at the integrated system/solution level. You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

Target Audience

This course is designed for:

  • Network administrators and network engineers
  • System engineers and field engineers
  • Individuals working toward CCNP Voice certification


Upon completing this course, the learner will be able to meet these overall objectives:

  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Examine on-premises single-site calling issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Troubleshoot SAF and CCD
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Investigate CUCM native presence issues
  • Troubleshooting MOH, MTP, conferences, and transcoder issues
  • Diagnose and resolve issues with RSVP agents
  • Troubleshoot the quality of both voice and video streams
  • Troubleshoot a globalized E.164 dial plan

Course Outline

UC Troubleshooting

  • Identifying UC Deployments
  • Troubleshooting Methodology
  • Troubleshooting and Monitoring Tools

CUCM Troubleshooting

  • Common Gateway and Endpoint Registration Issues
  • CUCM Availability Issues
  • Database Replication Issues
  • LDAP Integration Issues

Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • On-Premises Single-Site Calling Issues
  • On-Net Multisite Calling Issues
  • Off-Net Calling Issues

Troubleshooting SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

Troubleshooting CUCM Features and Application Issues

  • Device Mobility Issues
  • Extension Mobility Issues
  • Unified Mobility Issues
  • CUCM Native Presence Issues

Troubleshooting Voice Quality and Media Resources Issues

  • MOH Issues
  • MTP Issues
  • Issues with Conferences
  • Transcoder Issues
  • Issues with RSVP Agents
  • Voice Quality Issues

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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