Troubleshooting Cisco IP Telephony and Video Global Knowledge Egypt
Price: TBA

Course details


This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway..

This course is based on software version 10.6 This overview will be updated further once the course is fully released from Cisco


  • After you complete this course you will be able to:
  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobilityy Issues


  • Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Cisco VCS Troubleshooting
  • Call Setup Issues
  • ILS and GDPR Issues
  • Cisco Unified Communications Manager Issues Mobility Issues
  • Cisco Telepresence Management Suite Issues
  • Voice Quality and Media Resources Issues

About Global Knowledge Egypt

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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