Overview:

This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway..

This course is based on software version 10.6 This overview will be updated further once the course is fully released from Cisco

Objectives:

  • After you complete this course you will be able to:
  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobilityy Issues

Content:

  • Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Cisco VCS Troubleshooting
  • Call Setup Issues
  • ILS and GDPR Issues
  • Cisco Unified Communications Manager Issues Mobility Issues
  • Cisco Telepresence Management Suite Issues
  • Voice Quality and Media Resources Issues

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