- Location: 28 A El Zahra St. | Suite 12 A | New Nerco, New Maadi, Cairo ,Egypt
- Duration: 3 Days
Course details
Overview
- This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
Who Should Attend
- The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization
Outline
- Lesson 1: Implementing a Troubleshooting Methodology
- Lesson 2: Troubleshooting Startup Issues
- Lesson 3: Using Group Policy to Centralize Configuration
- Lesson 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Lesson 5: Troubleshooting Network Connectivity Issues
- Lesson 6: Troubleshooting Remote Connectivity Issues
- Lesson 7: Troubleshooting Logon and Resource Access Issues
- Lesson 8: Troubleshooting Security Issues
- Lesson 9: Troubleshooting Operating System and Application Issues
Course Location
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