Overview

  • This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.

Who Should Attend

  • The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization

Outline

  • Lesson 1: Implementing a Troubleshooting Methodology
  • Lesson 2: Troubleshooting Startup Issues
  • Lesson 3: Using Group Policy to Centralize Configuration
  • Lesson 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
  • Lesson 5: Troubleshooting Network Connectivity Issues
  • Lesson 6: Troubleshooting Remote Connectivity Issues
  • Lesson 7: Troubleshooting Logon and Resource Access Issues
  • Lesson 8: Troubleshooting Security Issues
  • Lesson 9: Troubleshooting Operating System and Application Issues

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
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We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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