Troubleshooting and Supporting Windows 7 in the Enterprise IT & Business Consulting Group

Course details


  • This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.

Who Should Attend

  • The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization


  • Lesson 1: Implementing a Troubleshooting Methodology
  • Lesson 2: Troubleshooting Startup Issues
  • Lesson 3: Using Group Policy to Centralize Configuration
  • Lesson 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
  • Lesson 5: Troubleshooting Network Connectivity Issues
  • Lesson 6: Troubleshooting Remote Connectivity Issues
  • Lesson 7: Troubleshooting Logon and Resource Access Issues
  • Lesson 8: Troubleshooting Security Issues
  • Lesson 9: Troubleshooting Operating System and Application Issues

About IT & Business Consulting Group

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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