Troubleshooting and Supporting Windows 7 in the Enterprise

Course details

Overview:

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: Startup Group Policy Hardware and device driver Performance Network connectivity Remote connectivity User profile and logon Security Applications

Objectives:

• After completing this course, students will be able to:
• Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
• Troubleshoot startup issues on a Windows 7 computer
• Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
• Troubleshoot hardware device, device driver,and performanceissues.
• Troubleshootnetwork connectivity issues.
• Troubleshoot remote connectivity issues.
• Troubleshoot logon and resource access issues.
• Troubleshootsecurity system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions
• Troubleshoot operating system and applications issues