Course details
This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
Course Outline
1 - Implementing a Troubleshooting Methodology
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
2 - Troubleshooting Startup Issues
- Overview of the Windows 7 Recovery Environment
- Configuring and Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Lab : Troubleshooting Startup Issues
3 - Using Group Policy to Centralize Configuration
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
- Lab : Using Group Policy to Centralize Configuration
4 - Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability and Performance
- Configuring Performance Options in Windows 7
- Troubleshooting Device Driver Failures
- Lab A: Resolving Hardware Device and Device Driver Issues
- Lab B: Troubleshooting Performance-Related Issues
5 - Troubleshooting Network Connectivity Issues
- Determining Network Settings
- Troubleshooting Network Connectivity Issues
- Lab : Troubleshooting Network Connectivity Issues
6 - Troubleshooting Remote Connectivity Issues
- Troubleshooting VPN Connectivity Issues
- Using Remote Desktop
- Troubleshooting User Issues by Using Remote Assistance
- Troubleshooting NAP Issues
- Troubleshooting DirectAccess Issues
- Lab : Resolving Remote Connectivity Issues
7 - Troubleshooting Logon and Resource Access Issues
- Troubleshooting User Logon Issues
- Troubleshooting User Profile Issues
- Troubleshooting File Access Issues
- Troubleshooting File Permissions Issues
- Troubleshooting Printer Access Issues
- Lab : Troubleshooting Logon and Resource Access Issues
8 - Troubleshooting Security Issues
- Recovering Files Encrypted by EFS
- Recovering BitLocker-Protected Drives
- Troubleshooting Internet Explorer and Content Access Issues
- Lab : Troubleshooting Security Issues
9 - Troubleshooting Operating System and Application Issues
- Troubleshooting Application Installation Issues
- Troubleshooting Application Operations Issues
- Applying Application and Windows Updates
- Lab : Troubleshooting Operating System and Application Issues
Target Audience: The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.
Related Certifications:
- Microsoft Certified Solutions Associate (MCSA): Windows 7
- MCITP: Enterprise Desktop Support Technician on Windows 7
Related Exams:
- Windows 7, Enterprise Desktop Support Technician
Course Location
About New Horizons Ireland
With a very convenient location next to Jervis street in Dublin 1, we offer a wide range of IT and business skills courses and we can also send our instructors to your location.
We are 100% Irish owned, but we are also part of the largest independent IT Training Provider, New Horizons Computer Learning Centres who deliver more courses than any other IT training company.
Because we're local, we understand the needs of business and individuals in our community. Whether you choose to take classes in person or online, you're always welcome to call or stop by.
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