Course details
Overview
This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these inpiduals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.
By the course’s end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment:
- Startup
- Group Policy
- Hardware and device driver
- Performance
- Network connectivity
- Remote connectivity
- User profile and logon
- Security
- Applications
Audience Profile
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.
EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.
EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.
At Course Completion
After completing this course, students will be able to:
- Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
- Troubleshoot startup issues on a Windows 7 computer.
- Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
- Troubleshoot hardware device, device driver, and performance issues.
- Troubleshoot network connectivity issues.
- Troubleshoot remote connectivity issues.
- Troubleshoot logon and resource access issues.
- Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
- Troubleshoot operating system and applications issues.
Course Outline
- Module 1: Implementing a Troubleshooting Methodology
- Module 2: Troubleshooting Startup Issues
- Module 3: Using Group Policy to Centralize Configuration
- Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
- Module 5: Troubleshooting Network Connectivity Issues
- Module 6: Troubleshooting Remote Connectivity Issues
- Module 7: Troubleshooting Logon and Resource Access Issues
- Module 8: Troubleshooting Security Issues
- Module 9: Troubleshooting Operating System and Application Issues
Course Location
About Nahda International Academy
By keeping pace with the contemporary benchmarks of learning, training and skill development, NAHDA International Academy aims to incorporate the advance employment of the modern day converged technologies to maximize the development of its students. The learning and training is carried out in a manner to ensure the global standards of current era's requirements of education and professionalism. The Academy safeguards the concept of active, creative and interactive learning with the provision of vigorous and productive environment.
To enable its pupils to have a stand-out future and fortune, NAHDA International Academy has collaborated with high ranked Schools, Universities, reputed experts of knowledge and technology, professional trainers and development enthusiasts. The Academy is known for its quality education and innovative environment enriched with passion and inventiveness. The educating process is carried out in a way that empowers the individual to exhibit his/her very potential by protecting that individual's unique pattern of thinking and creations.
To meet the present day demands of integrated world and education, NAHDA International Academy has partnered with the world class Universities and institutions around the world including the universities of United Kingdom, United States of America, Europe, Asia and Africa e.g. Frederick University, London School of Marketing, The University of Northampton, The University of Bedfordshire, Atlantic International University, EduQual, Excel High School, Alliance International University This attribute of NAHDA International Academy contributes to be the reason of it managing to stand tall in the highly competitive environment in the region.
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