Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) 1.0 Computek Training Center

The TSHOOT course will be made available at the end of February, 2010. Students may register for this class in advance through authorized Cisco Learning Partners.

Course Content

TSHOOT is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide for hands-on learning and reinforce troubleshooting skills..

Course Objectives

Upon completing this course, the student will be able to meet these overall objectives:

  • Plan and document the most commonly performed maintenance functions in complex enterprise networks
  • Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
  • Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
  • Practice maintenance procedures and fault resolution in switching-based environments
  • Practice maintenance procedures and fault resolution in routing-based environments
  • Practice maintenance procedures and fault resolution in a secure infrastructure
  • Troubleshoot and maintain integrated, complex enterprise networks

Course Outline

  • Module 0: Curriculum Overview
  • Module 1: Planning Maintenance for Complex Networks
  • Module 2: Selecting Maintenance and Troubleshooting Tools and Applications
  • Module 3: Planning Troubleshooting Processes for Complex Enterprise Networks
  • Module 4: Maintaining and Troubleshooting Campus Switching-Based Problems
  • Module 5: Maintaining and Troubleshooting Routing Based Solutions
  • Module 6: Maintaining and Troubleshooting Network Security Solutions
  • Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee

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