Troubleshooting and Maintaining Cisco IP Networks

Course details

In the Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) course, networking professionals who work in complex network environments will gain the skills needed to maintain their networks and to diagnose and resolve network problems quickly and effectively. You will learn to troubleshoot and maintain particular technologies, and you will learn procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the course consists of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment.
At the end of the course, you will have increased your skill level and developed a set of best practices that are based on your experience and the experiences of other students and that you can take back to your organization. This course is a component of the CCNP curriculum and assists the network professional in preparing for Cisco CCNP certification.

Target Audience

This course is designed for:

• Network professionals, including network engineer, network operations center (NOC) technical support personnel, or help desk technicians, who want to improve their skills maintaining and troubleshooting complex Cisco IP networks .

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Maintenance procedures and fault resolution in switching-based environments
• Maintenance procedures and fault resolution in routing-based environments
• Maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise network

Course Outline

Planning Maintenance for Complex Networks

• Applying Maintenance Methodologies
• Common Maintenance Processes and Procedures
• Network Maintenance Tools, Applications, and Resources

Planning Troubleshooting Processes for Complex Enterprise Networks

• Applying Troubleshooting Methodologies
• Planning and Implementing Troubleshooting Procedures
• Integrating Troubleshooting into the Network Maintenance Process

Maintenance and Troubleshooting Tools and Applications

• Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
• Using Specialized Maintenance and Troubleshooting Tools

Maintaining and Troubleshooting Campus Switching-Based Solutions

• Troubleshooting VLANs
• Troubleshooting Spanning Tree
• Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
• Troubleshooting FHRPs
• Troubleshooting Performance Problems on Switches
• References to Additional Campus Switching Technologies in E-Learning

Maintaining and Troubleshooting Routing-Based Solutions

• Troubleshooting Network Layer Connectivity
• Troubleshooting EIGRP
• Troubleshooting OSPF
• Troubleshooting Route Redistribution
• Troubleshooting BGP
• Troubleshooting Performance Problems on Routers
• References to Additional Troubleshooting on NAT and DHCP in E-Learning

Maintaining and Troubleshooting Network Security Solutions

• Troubleshooting Security Features
• Security Features Review
• References to Additional Security Troubleshooting in E-Learning

Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

• Troubleshooting Complex Environments