Tough Conversations

Course details

How to manage tough conversations with teams and colleagues is a challenge for a lot of leaders. Being able to prepare and hold conversations that can be perceived as tough is a leadership requirement.

Be having the skills and knowledge to hold conversations, it builds trust, creativity and engagement in the workplace.

The course aims are to understand the perception of tough conversations and their own challenges, and the benefits to the organisation and Individuals for effectively managing the tough conversation. Being able to tackle and handle sensitive or difficult issues in balanced, calm and reflective manner can help promote teamwork and workplace culture.

Participants will be provided with the skills and confidence for implementing this learning in the workplace

Training Workshop Overview

The workshop will provide practical skills and knowledge that can be applied in the workplace. A supportive learning environment will be created to ensure on the job implementation of the improving and using the skills for Tough Conversations.

• Subjects to be covered within the workshop are as follows;
• Meaning of tough conversations
• What is a tough or difficult conversation
• What is perceived as difficult topics
• Gathering information
• Individual differences in communication
• Reasons why people react different
• Needs of different team members
• Responding to the communication styles of each person
• Practical solutions to improve your skills in honest conversations.
• Role Play
• Focusing on key strengths