Total Quality Management (TQM): Tool Box for Continual Improvement

Course details

Who Should Attend?

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance

Purpose:

This programme is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

By the end of the program, participants will be able to:

• Define supervisory roles and related competencies. 
  
• Apply goal setting and planning in order to obtain commitment of others. 
  
• Organize their time and use delegation as a tool to empower their staff. 
  
• Energize and inspire their team for better performance. 
  
• Demonstrate coaching techniques to manage performance of others. 
  
• Identify team members' training needs in order to develop them