Total Quality Management in Banks Institute of Banking Studies
Price: TBA

Course details

Objectives :

  • Course aims to enable participants to:
  • Recognize the quality and total quality management concepts.
  • Knowledge and skills gained through the application of total quality management in the development of the institution they work for.

Contents :

  • The concept of quality.
  • The difference between the concept of quality control and quality assurance concept.
  • The concept of banking service excellence and how to them.
  • The concept of total quality management.
  • The objectives of total quality management.
  • The benefits of total quality management.
  • Theories of total quality management.
  • The key elements for the management of the overall quality.
  • The application of total quality management requirements.
  • Stages of improvement projects.
  • Practical situations.

About Institute of Banking Studies

The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute   was   officially   inaugurated on   October 9, 1971 and was housed then at the Central Bank,s premises.

In the early 1990,s , the  Institute  witnessed a new stage ; the construction of the Institute,s permanent   headquarter   in  Tla,a  Al  Ali ,  a suburb of the capital  Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba.  The purpose of  these  branches is to widen the distribution of academic and training activities conducted  by the Institute to cover the various regions of the Kingdom.

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