Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. This course focuses on total quality management concepts, methodologies and practices of services and manufacturing industries.


  • Module 1: The total quality approach to quality management  & the basic Six sigmaModule 2: Planning for the superior qualityModule 3: Quality system standards
  • Module 4: Customer satisfaction, retention and loyalty
  • Module 5: Employee empowerment
  • Module 6: Leadership and change
  • Module 7: Team building and teamwork
  • Module 8: Quality function deployment
  • Module 9: Benchmarking
  • Module 10: ISO 9000, ISO 14000 and OHSAS 18001


  • After completion of this course , delegates will be able to :Have a solid grounding in the essential aspects of quality in today’s business environment.- Specific techniques used to ensure product quality (goods or services) will be discussed,
  • Understanding the  concepts, tools, skills and techniques necessary     for the application of an internationally recognized Quality System Standards
  • The main emphasis will be on the implementation of total quality management concepts and techniques to improve process performance in all aspects of firm’s operation.


The Total Quality Management (TQM) course is intended for professionals dealing with management, engineering,Decision-making in both products and services sectors that will maintain continual improvements.Participants from governmental organizations (local administrations, national agencies), non-governmental organizations and the private sector

We_They Academy | Authorized Training Center: We_They Academy is an Egyptian company established in 1999 in Cairo-Egypt.

We_They Academy Training centers are private independent training centers.

Our office is located in Cairo. We_They Academy Training centers programs are offered by highly professional training methods. We_They Academy is one of the leading private educational centers which offers International Universities and Training Colleges programs.

Employers in the international employment market are confident that holders of our certificates and diplomas have been well trained and have acquired good skills and knowledge. Certificates and diplomas awarded by We_They Academy Training Centers are stamped by highly professional international training colleges and universities. The demand on We_They Academy Training Centers courses, programs, certificates and diplomas are on the increase nationally in the Arab Republic of Egypt.

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