Course details
This course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine. It is the prerequisite for more advanced training on IBM's Service Mangement products.
The course is technical and hands-on in nature. In addition to abstract concepts and use, technical details of the applications and data structures used by IBM Service Management applications are discussed.
Target Audience:
This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products
Prerequisites:
There are no prerequisites for this course.
Content:
- Tivoli Process Automation Engine overview
- Components and architecture
- Foundation Data
- Security
- Database Architecture
- Work Management
- Application Customization
- Automation
- Workflow
- Reporting
- Integration
- Troubleshooting
Course Location
About Global Knowledge Egypt
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