Course details
Course overviewEffective Business Communication skills are among the most essential ones for every professional. We use all types of Communication on a daily basis, and thus it is imperative that we use them with maximum efficiency and be able to communicate clearly while also comprehending the communications of those around us. Whether you are talking to a team member or presenting your ideas to the public, Communication is the key for reaching your goals.
This course equips you with executive business Communication tools and techniques. It helps you to fine-tune the way you interact and reveals all the secrets of the world of Communication, from the various communication channels, styles and models to the advanced techniques of cross-cultural and two-way communication. The ability to communicate effectively empowers you to converse, command and delegate as well as recognize subtle non-verbal Communication and to achieve your professional objectives with emotional intelligence and confidence.
In this training course, you will study an extensive overview of valuable and practical points and receive skills such as:
- Main communication styles, channels and models and how to use them professionally
- Mastering Verbal and non-verbal Communication to achieve maximum results
- Psychology of Communication and the two-way communication approach
- Advanced elements of cross-cultural Communication and cultural awareness
- Top Skills of Effective Business Communication to become the best communicator
DAY ONE
- Reviewing the past, present and Future of the World of Modern Communication
- Difference and Functions of Interpersonal Communication vs. Business Communication
- Revealing the important factors affecting Communication & the Mehrabian Rule
- Risks of Poor Communication - Legal, Conflicts, Low Performance, Lost Sales, etc.
- Communication Channels and Models; Business communication Rules and Norms
- Psychological Aspects of Communication: Keeping Emotions Under Control
- Assertiveness Skills & Advanced Psychological Principles for Effective Communication
- Communication Barriers and how to avoid them for Communicating with Confidence
- Verbal Communication & Understanding the key elements of Effective Speaking
- Crucial Elements, Components and Power of Non-Verbal Communication
- Combining Verbal and Non-Verbal communication to get the Best Outcome
- Advanced Listening Skills, Guidelines for effective Listening & Active vs. Passive Listening
- Knowing and Identifying the Listening Filters: Improving Listening Techniques
- Standards of using various Business Correspondence with Maximum Efficiency
- Effective Management of the rising Volume of Internal and External Correspondence
- The Trend of using Multiple Channels for Interaction and its Advantages and Risks
- Cultural Awareness and Main Rules to Follow in Cross-Cultural Communication
- Best Proven Global Practices to implement to become the Best Communicator
Once you have studied and completed this executive training course provided by Atton Institute, you will enhance your professional skills and:
- Study the most advanced and efficient communication channels, styles and models
- Know how to perfectly control your emotions in any business communication
- Study and apply the psychological principles of effective business communication
- Understand the key elements of effective public and face-to-face speaking
- Obtain certification in how to read body language and other crucial non-verbal signs
- Deploy appropriate techniques, tools, and skills of non-verbal communication
- Utilize the advantages of combining different types and styles of communication
- Enhance your listening skills to better understand others and achieve greater results
- Increase your level of written business communication skills and proficiency
- Improve your ability and skills for cross-cultural communication and best practices
- Boost your professionalism and get certified skills to stand out at work
Job roles this course is suitable for:
Sales & Marketing Professionals , Customer Service Professionals , Administrators , Public Relations Professionals , Customer Experience Managers , Front Office ManagerCourse Location
About Atton Institute
Atton Institute is the licensed provider of the specialized professional courses and trainings and its administrative office is located in Dubai, the UAE. The Institute offers wide-ranging schedule of professional courses and trainings in all major segments of professional education.All Atton courses are tailor-made under the unique Atton Learning Methodology which guarantees our students the path to obtain professional skills in the fast and easy way. Our courses are intended for staff, management, and business owners along with the personnel of government authorities and organizations.
Atton Institute has the superior set of expert guidelines which are stringently applied within each and every module of our courses and trainings. Our academic team has prepared the full range of courses which represent essentially all key elements of professional education.
Our instructors / lecturers are carefully selected, are highly proficient, and deliver to our students the highest level of professional education, refined to perfection.
Our core aim – within the cooperative work of our trainers and students, to apply the best personnel development professional standards at all levels of commercial and non-commercial entities in the UAE and globally.
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