- Duration / Course length: 32 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course.This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.
COURSE CURRICULUM
Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
- How to Deal with Difficult Customers
- Conclusion
- Customer Service and Retention Templates
- Customer Service & Retention Checklist
- Customer Service Checklist
- First Lesson
- Second Lesson
- Third Lesson
- Fourth Lesson
- Fifth Lesson
- Module One – Getting Started
- Module Two – Opening
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
Eligibility / Requirements
This course is available to all learners, of all academic ;
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Job roles this course is suitable for:
Call Center Supervisor , Customer Service Analyst , Customer Service AssociateAbout John Academy
John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.
Who We Are
We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.
Certification
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
