Expected Results

  • Recognize and avoid the common mistakes made by managers.
  • Priorities your time and delegate effectively.
  • Effectively plan and structure your own and your team’s priorities.
  • Maintain a highly motivated and effective team.
  • Manage performance and provide motivational objectives and constructive feedback.
  • Recognize the need for change within organizations.

Main Topics

The Qualities of a Successful Manager:

  • Identifying the behaviors, skills and qualities of an effective manager.
  • Establishing credibility.
  • Setting goals for management development.

The Effective Management of Time:

  • Criteria for prioritising.
  • Planning and scheduling your activities and those of the team.
  • Managing time under pressure.
  • Identify time stealers and strategies for dealing with them.
  • Effective delegation to motivate and improve performance.

Leading People and Building Teams:

  • The key characteristics of high performing teams.
  • The stages of team development.
  • Motivating and developing team members.
  • Developing the skills of your people.
  • Keeping the team on track.

Managing Performance:

  • Setting SMART objectives and clear and motivational goals.
  • Measuring and maintaining performance.
  • Giving feedback and difficult messages.
  • Managing conflict and understanding strategies to resolve it.
  • Managing difficult situations and people.
  • Managing people you used to work alongside.

The Need for Change:

  • Why organizations need to change?
  • Levels and types of strategic change.
  • Organizational culture and its impact on change.
  • Forces for and against change.
  • Your influence as a manager on change.
  • Leading your team through change.

Engaging Others:

  • Developing effective working relationships.
  • Managing stakeholders.
  • Influencing those around you - up, down and sideways.

Personal Development:

  • Preparing a personal action plan to support your return to the workplace.

Target Group

  • Suitable for new managers who are seeking an introduction to management techniques.

To become a leading institution in providing a package of value added services; all bundled together for the purpose of achieving organizational excellence and maximizing human assets outputs.

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