The New Star Management Supervisor

Course details

Who Should Attend:

• New Supervisors
• Future Managers

• An overview of the role of a supervisor as a leader
• Learn the fundamentals of planning and organising
• Obtain tools to manage your time, including delegation to get more work done
• Master team building techniques to maintain great motivation in your team
• Understand the importance and use of performance management and improvement
• Master techniques to resolve conflict and manage change
• Understand how great communication and relationship management gets results
• Develop coaching and counselling skills to bring out the best in your team.

By the end of this course you will be able to:

• Gain confidence and assurance that you can handle your supervisory position; develop your communication skills in listening, asking questions and giving feedback to employees; develop a technique for making sure you give employees instructions that are clear and understood. Also, identify some techniques to deal with employee challenges such as squabbles, complaints, and laziness
• Understand that management is nothing more than motivating other people
• Apply goal setting in every single area of your life, including financial, physical, personal development, relationships or spiritual growth
• Enable employees to have a say in what tasks they perform and how they perform them - Job satisfaction and performance will increase exponentially.

• Introduction and course overview
• Identify personal learning objectives
• Adjusting to your new role
  • Key strategies for new supervisors
  • Easing the transition from employee to supervisor
  • Solving common problems
• A supervisor's responsibilities
  • Responsibilities to yourself
  • Responsibilities to your employer
  • Responsibilities to your employees
• Making plans
  • Using the urgent-important matrix to plan and prioritise
  • Planning framework
• Setting SMART Goals
• Leadership models including the Direction-Support model
• Paul Hersey's The Situational Leadership Model
• How to deal with problem employees
  • Excessive complaining
  • Laziness
  • Hostility
  • Over-dependence
• Teamwork by through Synergy: the whole is more than the sum of the parts
• Trust
  • Why is Trust important in a team environment?
  • How to build trust
• Team Development
  • Tuckman and Jensen's four stages of team development
  • How leaders help teams at each stage
• Communication
  • Define communication
  • Barriers to communication
  • Active listening
  • Asking questions
  • Three-step Communication Process model to use with agitated employees (excited, frustrated or angry)
• Three approaches to Motivation
  • The carrot and the whip
  • The plant
• Orientation
  • Understand your company's orientation
  • Develop ideas for improvement in your workplace
• Guidelines for effective Training (as trainer or trainee)
• Tools for Providing Feedback
• Delegation
  • Degrees of delegation
  • Common pitfalls
• Dealing with Conflict
  • Six-step model to resolve conflict
  • Model to resolve problems
  •  Role play practice
• Discipline
  • Different kinds of discipline
  • What to do if you have to fire an employee
• Develop your action plan.