The Foundations of Six Sigma

Course details

Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as complementary methodologies rather than mutually exclusive alternatives. Companies across various industries are striving to become faster and more responsive to customers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals.

Includes 11 Chapters:

• Lean and Six Sigma
• Are You Listening to Your Customers?
• Quick Wins in Six Sigma Implementation
• Six Sigma Versus TQM
• Lean Inbound Transportation
• Promoting Six Sigma in the Workplace
• A Critical-to-quality Tree – What’s That?
• Basic Measurement Concepts in Six Sigma
• Does your Business Really Need Six Sigma?
• Identifying Candidates for Key Six Sigma Roles
• Kaizen Events