The Art of Human Resource Management (Certified HR Professional)

Course details

The HR function has to be the bridge between the workforce and the organisation. It also has to be the eyes, ears and sometimes the conscience of the organisation. This seminar will show you how to build that bridge and how to create an HR function that meets the needs of employees and the organisation.

The seminar you will cover:

• The essential (or basic) component parts of an effective HR (or Personnel) function
• Ideas for developing the function beyond the essential parts
• The distinctions between the role of line supervisors/managers and the HR function
• Who does what for example with

           - Handling change

           - Recruitment

           - Handling performance issues

           - Use of disciplinary procedure

• The application of the theory of the Psychological Contract (how to get the best from the workforce)

Objectives

By the end of the programme, participants will be able to:

• Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organisational goals
• Explain the key principles and practices involved in

           - HR strategy

           - Recruitment and Selection

           - Induction

           - Retention

           - Employee Relations

• Apply an effective performance management process
• Understand and use Competencies
• Know how to handle disciplinary issue
• Apply some of the key personal skills needed to succeed in HR

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The purpose of this seminar from an organisations point of view is to develop an effective approach to Human Resource Management. As a result, an organisation which applies these ideas will:

• Know how to get the best from their greatest asset - their workforce
• Know how to handle change effectively from an HR point of view
• Know how to increase productivity
• Know how to improve morale
• Know how to improve motivation
• Have an HR function which closely and in a mutually supportive way with the full line management team including Supervisors and Team Leaders

Personal Impact

As a result of attending this seminar, delegates will:

• Be effective in a range of circumstances encountered by HR professionals
• Be confident in their approach to HR management
• Be confident in their dealing with line managers, Supervisors and Team Leaders
• Know how an effective HR function is structured
• Know how to handle a range of employee relations issues
• Be able to define a clear purpose and role for the HR function and to develop and implement an HR strategy

SEMINAR OUTLINE 

DAY 1

HR as part of the business

• The Context
• Socio-Economic developments
• Pressures on HR
• The need for change
• Nationalisation
• Handling change
• HR's strategic role

DAY 2

The Component parts of the HR Function

• Recruitment and Selection
• The effective interview
• using competencies in recruitment
• Induction
• Employee Relations
• Corporate Social Responsibility
• Handling Disciplinary and Grievance Issues
• Equity and Diversity

DAY 3

Refinements

• Performance Management
• The differences between feedback and criticism
• Coaching for performance improvement
• The wider use of Competencies
• The use of competencies in an Assessment Centre
• Ten Tips for Becoming an Employer of Choice
• Coaching and Empowerment
• Branding your people processes
• The Employee Value Proposition

DAY 4

The Psychological Contact

• Satisfaction, Retention and Value
• Identifying the Key Players
• Management Succession
• Motivation
• Developing a Continuous Learning Culture
• Delivering a Satisfied Workforce
• The Messages for Leaders
• Work Organisation
• Merit Pay

DAY 5

The Way Forward

• Evolution of HR from Tactical to Strategic
• Employee Relationship Management
• The new HR Roles
• The personal skills needed for the future
• Influencing Skills
• Managing Conflict
• Assertiveness
• Personal Development

Assessment

Following attendance at the programme you are required to complete an assignment:

• Explain the distinctions in principle between the role of HR and the role of the line management team
• Explain the distinctions between the role of HR and the line management team in dealing with: Handling Change; Recruitment and Selection; Induction: Employee Motivation: Performance Management and Job Satisfaction
• Suggest some ways in which HR strategy might be changed in your organisation over the next 12 months.