- Location: Skillnets Ltd., 5th Floor, Q House, Furze Road, Sandyford, Dublin, Ireland
- Duration: 1 Day
Course details
The Art of Customer Service: On this programme you will learn key skills in communicating effectively and persuasively with customers on both face to face and in telephone communications
Course Content:
- Learn how to
- Present a positive and professional first impression.
- Improve your influencing skills through listening, probing and addressing customers’ needs.
- Learn how to read people’s behaviour and motivation.
- Develop a clear step-by-step process for interacting with customer queries.
- Adapt your communications style for different types of customers and situations.
- Deal with challenging customer situations in a positive manner.
- Turn complaints into opportunities.
Learning Outcomes:
- Learn how to present a positive and professional first impression.
- Improve your influencing skills.
- Read people's behavioiur.
- Read people's motivaiton.
- Turn complaints into opportunities.
Course Location
About Rural Food Skillnet
Skillnets actively supports and works with businesses in Ireland to address their current and future skills needs.
they believe that training and up-skilling are key elements in keeping Irish companies competitive.
they fund groups of companies in the same region/sector, and with similar training needs, through training networks that deliver subsidised training to Irish businesses.
Employer needs are addressed through both the preservation and growth of jobs, focusing on skills to maintain businesses and protect jobs as theyll as the enhancement of new skills to create new jobs.
The needs of unemployed people are addressed through activation and conversion by focusing on integrated training with employees and dedicated conversion ctheirses and work placement in areas of employment potential.
See all Rural Food Skillnet courses- EUR 254
EUR 507Duration: Upto 125 Hours - Customer Service Diploma Level 3 London Institute of Business & ManagementEUR 15
EUR 158Duration: Upto 12 Hours
