- Location: Acist Skillnet, Grand View House, Ennistymon Road, Lahinch, Co. Clare.
- Duration: 1 Day
Course details
The Art of Customer Service: On this programme you will learn key skills in communicating effectively and persuasively with customers on both face to face and in telephone communications.
Course Content:
- Learn how to
- Present a positive and professional first impression.
- Improve your influencing skills through listening, probing and addressing customers’ needs.
- Learn how to read people’s behaviour and motivation.
- Develop a clear step-by-step process for interacting with customer queries.
- Adapt your communications style for different types of customers and situations.
- Deal with challenging customer situations in a positive manner.
- Turn complaints into opportunities.
Learning Outcomes:
- Learn how to present a positive and professional first impression.
- Improve your influencing skills.
- Read people's behaviour.
- Read people's behaviour.
- Turn complaints into opportunities.
Course Location
About ACIST Skillnet
ACIST Skillnet provides subsidised training to private sector companies based mainly but not limited to the Mid-Theyst Region of Ireland. This Skillnets network was founded in 2006 and has trained over 5000 people in a range of disciplines but particularly focussing on the Tourism sector. They provide off the shelf courses to companies and also develop training specifically designed for business needs. Training is provided for all levels of employees.
ACIST Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. Funded from the National Training Fund through the Department of Education, Training and Skills. Skillnets funds and facilitates training through over 80 networks of private sector companies, in a range of sectors and regions.
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