Course details
It can be challenging to deliver great customer service every day to every customer.
We need to develop special skills to help us establish and meet customer needs.
We also need to be able to deal with challenging situations professionally and positively.
On this programme THE ART OF CUSTOMER SERVICE you will learn key skills in communicating effectively and persuasively with customers on both face-to-face and in telephone communications. The course will be interactive and fun. You will gain some interesting insights to help you read different types of customers to understand how to increase your own powers of influence and persuasion.
Learn how to
- Present a positive and professional first impression
- Improve your influencing skills through listening, probing and addressing customers’ needs.
- Learn how to read people’s behaviour and motivation.
- Develop a clear step-by-step process for interacting with customer queries
- Adapt your communications style for different types of customers and situations
- Deal with challenging customer situations in a positive manner.
- Turn complaints into opportunities.
Who should attend? Customer service management and staff.
This programme will be delivered by
Cariona Neary of Neary Marketing and Communications. Cariona’s DPP Breakfast Briefing on Service for Profit sold out in May. She also delivers on our MA in Professional Practice. Cariona is a specialist in Customer Retention Strategy.
Special Featuren
As part of this programme you will receive a high impact Customer Communications Work-Out plan that can be customised to your organisation.
Updated on 08 November, 2015Course Location
About Design Print & Packaging Skillnet
The Design, Print and Packaging Skillnet is a training network which works with companies in the design and print and packaging sectors to deliver training solutions which will improve business performance. Building on the work of the Design Ireland Skillnet and the Print and Packaging Skillnet, this new network will continue to provide excellence in training opportunities to our members.
The focus of the Design, Print and Packaging Skillnet is to provide training solutions which will assist members to reduce costs and enhance competitiveness through enhanced skills and expertise. All of the training provided is in response to the expressed needs of companies in our industry.
Members can access our range of subsidised programmes and influence what programmes are provided.
See all Design Print & Packaging Skillnet courses- Customer Retention Certification Courses Distance Learning Ltd.EUR 46
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