- Duration: 1 Hour
Course details
The Accessibility for Ontarians with Disabilities Act 2005 (the AODA) is a comprehensive law designed to make Ontario completely accessible to persons with disabilities by the year 2025. The provincial government is enacting a number of Accessibility Standards as regulations under the AODA. Each Accessibility Standard is targeted at removing barriers for persons with disabilities in key areas of daily living. This course covers the Customer Service Standard, the purpose of which is to make the goods and services provided by businesses and organizations in Ontario accessible to persons with disabilities. This course covers the purpose of the AODA and the requirements of the Customer Service Standard; how to interact and communicate with people with various types of disabilities including those who use assistive devices, service animals and guide dogs, or support people; how to use equipment or devices in order to help those with disabilities access your organization's goods and services; instruction on what to do if customers are having difficulty accessing your organization's goods or services; and instruction on how to approach your organization's policies, practices, and procedures governing the provision of goods and services to people with disabilities. The information contained in these training materials is provided for general information purposes only and does not constitute legal or other professional advice. Participating in this training program or reading these training materials does not create a lawyer-client relationship with Sherrard Kuzz LLP or with any other legal provider. Participants/readers are advised to seek specific legal advice from members of Sherrard Kuzz LLP (or alternate legal counsel) in relation to any decision or course of action contemplated.
- identify the expectations for providing customer service in accordance with the requirements of the Customer Service Standard
- identify the four key principles of the Accessibility Standard for Customer Service
- interact and communicate in an appropriate manner with a customer who has a disability
- interact in an appropriate manner with a customer who requires the use of an assistive device
- interact in an appropriate manner with a customer who requires the use of a support person, service animal, or guide dog
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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