Course details
The telephone is one of the most effective business tools available to us, and is frequently the first point of contact between you and your potential customers. This telesales training course is designed to show the participants how to utilise the true potential of the telephone by maximising each contact in order to achieve tangible and measurable results. It is aimed at Telesales staff that interacts by phone or in person with new or existing customers on a regular basis
COURSE CONTENT:
- The importance of planning & preparation before you begin to sell.
- Understanding the difference between proactive and reactive selling styles.
- The limitations and strengths of the telephone in a selling situation.
- Preparing effective questions you will need to ask a potential prospect.
- Being able to clearly explain the benefits of your product or service.
- Learn how to handle customer objections and stalls professionally.
- Be able to bring every sales call to an effective conclusion or close.
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
See all Training & Selection Services Ltd courses- Telephone Collections & Debit Management Global EdulinkEUR 34Duration: Upto 4 Hours
- Dealing with Difficult People and Situations Certificate New Skills AcademyEUR 22
EUR 279Duration: Upto 7 Hours
