This instructor-led remotely delivered course provides participants with the skills and knowledge needed to install and configure basic features on the Cisco VCS, including SIP, H.323, interworking, internal routing (including trunks to Cisco UCM), external routing (including ICE firewall traversal), bandwidth management, and redundancy. This course is run on VCS x 8.1


  • After completing this course you should be able to:
  • Add, manage, and maintain devices using Cisco TMS
  • Configure and manage phonebooks
  • Schedule calls
  • Use the ticketing system and reporting tools


  • Cisco VCS Initial Installation and Setup
  • H.323 Gatekeepers and SIP Registrars
  • Internal Call Routing
  • Cisco VCS Security
  • External Call Routing
  • Cisco VCS Security
  • Labs:

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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