- Location: Montrose Place, Cnr Pasita & Bella Rosa Street, Rosenpark Bellville,
- Duration: 1 Day
Course details
The telephone is a vital tool of communication between a company and a client. The course objective is to develop practical telephone skills and to improve communication.
Properly used - the phone is a friend, badly used - it becomes the enemy!
Course Outline
Module 1
- Telephone Etiquette & Mannerism
- Communication Skills
- Elements of Communication
- The Voice
- Listening
Module 2
- Receiving a Call (Answering)
- Making a Call
- Taking a Message
- Screening Calls
- Transferring Calls
- Special Equipment
Module 3
- The Top 10 Do's
- The Top 10 Don'ts
- The Five Forbidden Phrases
- Irate Callers
- The Complaint Call
- Phonetic Alphabet
- Telephone Selling
Course Location
About Presentation Software Training
Presentation Software Training is a dynamic and innovative training centre committed to providing our clients with the best service. We specialise in Computer Skills, Staff Development Workshops (Soft Skills) and Occupational Health and Safety training courses. Short courses with Long Term Benefits.
Furthermore we develop and deliver tailor-made training to respond to organisational specific training needs. With years of experience in training and business presentations, Marilee Laubscher, the founder member is in a position to advise,, train and assess individual andcompany needs.
Presentation Software Training is a name you can rely on when it comes to training. We have been offering short courses to the business sector and the general community for the past 20 years.
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