Course details
As sales and business development become increasingly important, the need for proactive and professional telephone sales skills has never been more important.
Course Benefits
- More professional and effective sales presentation
- More motivated sales personnel
Course Programme
- Professional use of the telephone
- Communication Skills
- Importance of pre-call planning
- Different types of sales calls
- Handling in-coming sales queries
- Selling Consumables/Add-Ons/Alternatives
- Becoming a one-stop-shop
- Selling points and benefits
- Objections
- Closing the sale
Course Location
About Irish Times Training
As a leading provider of business, management and executive training, we are known for the quality of our programmes.
Our goal is to ensure an enhanced experience while offering value. The people who have benefitted from our expertise span HR departments across business, government, large corporations and SME’s as well as inpiduals. The relationship, with our customer is the cornerstone of our business.
Our executive education programmes are delivered by Ulster University and Boston College and include the Advanced Diploma and BSc Hons Management Practice and an MSc in Executive Leadership.
See all Irish Times Training courses- Telesales Executive John AcademyEUR 23Duration: 2 To 3 Hours
- Online Telephone Receptionist John AcademyEUR 23Duration: 1 To 2 Hours
