Course details
Making good phone conversations is all about knowing what to say, when to say and how to say it. All three require examples and a persistent attitude to practice until mastered. The course is designed from the outset to satisfy all three areas. We believe it is critical for learners to see how a conversation can fail before they are told how they should perform it. This is why the courses contains many examples of failed phone conversations in addition to effective and professional conversation suggestions that demonstrate how not to handle a particular situation.In our experience, just mentioning an ideal practice once is not good enough as it is easy for delegates to fall back to bad habits and forget it ; Repeated exposure to the content in addition to participation in real-life scenarios will significantly help delegates to master the techniques discussed in the course and indeed this is how this course is designed. Updated on 04 August, 2021
Course Location
About SMART Management Training & Consultancy
SMART Management Training and Consultancy is a UK work-based training provider. We specialize in providing high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa.
SMART Management Training and Consultancy delivers public and onsite courses as well as customized courses for any organizations's specific needs. Attendees receive high-quality training designed to implement programmes using proven techniques. Each year our training programmes help thousands of professionals both in the GCC and internationally.
View more Virtual classroom training for Telephone Skills online courses See all Telephone Skills Courses
Customer service Related Questions
Courses you can instantly connect with... Do an online course on Customer service starting now.
- Consumer Behavior and Market Research Course LineAED 89Duration: Upto 16 Hours
- Admin, Secretarial & PA (Level 2) Brentwood Open Learning CollegeAED 115
AED 1,286Duration: Upto 150 Hours
