Telemarketing using the telephone as a sales tool

Course details

This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.

We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success

We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

Course objective

• Build trust and respect with customers and colleagues.
• Warm up your sales approach to improve success with cold calling.
• Identify ways to make a positive impression.
• Identify negotiation strategies that will make you a stronger seller.
• Create a script to maximize your efficiency on the phone.
• Learn what to say and what to ask to create interest, handle objections, and close the sale."

Course Modules

• Module 1: Pre-Assignment Review
• Module 2: Verbal Communication
• Module 3: To Serve and Delight
• Module 4: Exceptional Things about Selling by Phone
• Module 5: Building Trust
• Module 6: It is More Than Just a Phase
• Module 7: Communication Essentials
• Module 8: Developing Your Script
• Module 9: Pre-Call Planning
• Module 10: Following Up
• Module 11: Closing the Sale