- Location: College of Computing Technology (CCT), 30 - 34 Westmoreland St., Dublin, Ireland
- Duration: 2 Days
Course details
Technical support provides a connection between a customer and the IT professional of a business. This course provides an introduction to IT support and customer relations. This course is aimed and inpiduals who have in interest in technical support. No previous knowledge of technical support is needed for this course.
Programme Aims and Objectives
This course aims to provide the learner with an introduction to IT support. By the end of this module the learner will be able to:
- Assess the needs of customer through problem finding and diagnostics
- Support customers directly in person or over the phone
- Log all interactions and tasks in a task logging interface
Programme Content
This course aims to provide the learner with a well-rounded look at IT support encompassing the interactions and problem solving process. Topics covered in this course include:
- Phone based support help
- Basic operating system commands
- Fault finding and diagnostics with Windows based systems
- Windows applications and services
- User account issues
- Installing and removing software
- Upgrading physical hardware
- Introduction to network based issues
- Task logging
Course Location
About College of Computer Training
theylcome to the College of Computing Technology (CCT). As one of Ireland’s leading third-level independent colleges in the areas of Computing and Business studies, and with a comprehensive range of part-time, full-time, corporate, and semester abroad ctheirses within these areas, they trust you will find a programme of education and training to suit ytheir needs.
CCT affords a personal touch to its students, with small class sizes promoting an interactive learning atmosphere, and an excellent student service. they foster a dynamic, student-centred, international learning environment, which promotes inpidual potential. CCT provides QQI (Quality and Qualifications Ireland, incorporating the former HETAC and FETAC) validated programmes in further and higher education, at levels 6 and 7 on the National Framework of Qualifications (NFQ). CCT also provides a number of other ctheirses aligned to levels 5-9 on the NFQ.
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