Successful teams are created when team leaders provide a sense of purpose, create an environment where team members ore motivated and challenged, and where inpiduals feel their strengths are capitalised. Team leaders create o sense of 'uniqueness', which distinctly separates their team from others. Effective communication is central to this success. During this three-day course delegates explore key principles and techniques in a risk-free environment that will help them develop a winning formula with their teams.

Expected Accomplishments

  • An understanding of leadership principles and techniques that build strong teams
  • An insight into the behaviour of successful team leaders
  • An awareness of own managemen t style
  • An understanding of team dynamics and how teams are formed
  • An awareness of team roles and how they influence team performance
  • Be aware of the essential processes of good team communication
  • Be able to deal with challenging team situations

Course Outline

  • Defining leadership
  • The qualities of an effective team leader
  • Managing vs leading
  • How teams are formed
  • Goals St objectives
  1. Setting goals & objectives
  2. Benefits of objective setting
  3. Difficulties associated with objective setting
  • What Is effective communication?
  1. The communication process
  2. First impressions
  • Active listening skills
  • Overcoming barriers to effective communication
  • Good questioning techniques
  • Giving & receiving feedback
  1. Formula for giving feedback
  • Delegation
  1. How to delegate
  2. Levels of delegation
  • Understanding motivation ft demotivation
  • SMART(ER) objectives

Who can benefit

  • Professionals responsible for building and maintaining effective teams

Related Training

  • Coaching for Management ft Leadership Success
  • Leadership for Success
  • Effective Managerial Skills
  • Team Building ft Motivation at Work


  • Consultant led classes including presentations, tutorial exercises and role ploys


  • Good communication skills

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to:

  • Develop effective leaders, managers and team members
  • Discover and overcome competency gaps
  • Measure and improve performance
  • Build teams and improve communication
  • Recruit and retain talent
  • Build a knowledge culture
  • Create an organisation-wide competency framework
  • Stay competitive by using cutting-edge technology
See all Etisalat Academy courses

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