SUMMARY

Successfully recruiting incoming talent is a challenge for senior management, leaders, and human resource professionals during both difficult and thriving economic times. When unemployment is high, displaced workers compete for jobs alongside recent graduates and retirees returning to the workforce. When unemployment is low, finding the most highly qualified and best fit for vacant positions is equally difficult.

CONTEXT

It’s one thing for a candidate to look good on paper. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport, and demonstrate a positive attitude can only be determined in an interview. And remember, the interview is a two-way street. How you come across as an interviewer reflects on your organization. Getting to the heart of the applicant’s abilities and developing a wider appreciation for the applicant’s interpersonal skills is the goal of the interview. In this module, you will learn interviewing skills that will help you avoid costly mistakes. You will first look at the interview format best suited to narrow the field for vacant positions. Then you will review best practices for conducting applicant interviews and develop interview questions designed to probe for both experience and behaviors.

At the completion of this module, participants will be able to:

• Determine the best interview format to use for talent selection • Apply effective interviewing tips and techniques • Develop interview questions that successfully identify

Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive, steady, and profitable results.

Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. The 160 Carnegie Managing Directors around the world use their training and consulting services with companies of all sizes in all business segments to increase knowledge and performance. The result of this collective, global experience is an expanding reservoir of business acumen that our clients rely on to drive business results.

Headquartered in Hauppauge, New York, Dale Carnegie Training is represented in all 50 of the United States and over 80 countries. More than 2700 instructors present Dale Carnegie Training programs in more than 25 languages. Dale Carnegie Training is dedicated to serving the business community worldwide. In fact, approximately 8 million people have completed Dale Carnegie Training.

Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. Connecting proven solutions with real-world challenges, Dale Carnegie Training is recognized internationally as the leader in bringing out the best in people.

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