SVCF WSQ - Establish Relationships for Customer Confidence

Course details

This WSQ Service Excellence Competency Framework module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Upon successful completion of the workshop, participants will be awarded with a Statement of Attainment (SOA) issued by the Singapore Workforce Development Agency.

Course Objectives

• Develop knowledge of organisation’s product or service offerings and customer profile
• Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
• Provide post-sales follow up in accordance with the organisation’s guidelines
• Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

Course Outline

• Product knowledge & service offering
• Customers
• Post-sales follow up
• Service challenges

Who Should Attend

• Call Centre Supervisors
• Crew / Section / Team leaders
• Assistant Store Managers
• Supervisors
• Service Team Leaders