Supporting Windows 8.1

Course details

In this course, students will gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.

Course Outline

1 - Implementing a Troubleshooting Methodology

• Overview of Windows 8.1
• Overview of Troubleshooting Steps
• Lab : Troubleshooting Windows 8.1

2 - Troubleshooting Startup Issues

• Overview of the Windows 8.1 Startup Recovery Environment
• Troubleshooting Startup Settings
• Troubleshooting Operating System Services Issues
• Recovering BitLocker-Protected Drives
• Lab : Troubleshooting Startup Issues
• Lab : Recovering BitLocker-Encrypted Drives

3 - Troubleshooting Hardware and Device Drivers

• Overview of Hardware Troubleshooting
• Troubleshooting Physical Failures
• Troubleshooting Device Driver Failures
• Monitoring Reliability
• Configuring the Registry
• Lab : Troubleshooting Hardware and Device Drivers

4 - Troubleshooting Remote Computers

• Using Remote Desktop
• Using Remote Assistance
• Remoting with Windows PowerShell
• Lab : Troubleshooting Remote Computers

5 - Resolving Network Connectivity Issues

• Determining Network Settings
• Troubleshooting Network Connectivity Issues
• Lab : Resolving Network Connectivity Issues

6 - Troubleshooting Group Policy

• Overview of Group Policy Application
• Resolving Client Configuration Failures and GPO Application Issues
• Lab : Troubleshooting Group Policy

7 - Troubleshooting User Settings

• Troubleshooting Sign-in Issues
• Troubleshooting the Application of User Settings
• Lab : Troubleshooting Sign-in Problems
• Lab : Troubleshooting the Application of User Settings

8 - Configuring and Troubleshooting Remote Connectivity

• Troubleshooting VPN Connectivity Issues
• Troubleshooting NAP Issues
• Troubleshooting DirectAccess
• Lab : Configuring Network Access Protection Client Settings
• Lab : Configuring and Testing DirectAccess

9 - Troubleshooting Resource Access within a Domain

• Troubleshooting File Access Issues
• Troubleshooting File Permissions Issues
• Troubleshooting Printer Access Issues
• Lab : Troubleshooting Resource Access within a Domain

10 - Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

• Configuring Workplace Join
• Configuring and Troubleshooting Work Folders
• Configuring and Troubleshooting OneDrive Access
• Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

11 - Troubleshooting Applications

• Troubleshooting Desktop App Installation Issues
• Troubleshooting Desktop Apps
• Managing Windows Store Apps
• Troubleshooting Internet Explorer
• Implementing Client Hyper-V
• Lab : Troubleshooting Desktop Apps
• Lab : Troubleshooting Windows Internet Explorer

12 - Maintaining Windows 8.1

• Managing Windows Activation
• Monitoring and Configuring Performance Options in Windows 8.1
• Protecting Windows 8.1 from Malware and Viruses
• Applying Application and Windows Updates
• Lab : Maintaining Windows 8.1

13 - Recovering Windows 8.1

• File Recovery in Windows 8.1
• Recovery Options in Windows 8.1
• Lab : Troubleshooting a Windows 8.1 Computer (1)
• Lab : Troubleshooting a Windows 8.1 Computer (2)

Target Audience: This course is intended for experienced information technology (IT) professionals that remotely manage and maintain Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.

The secondary audience for this course can include students preparing to take exam 70-688.

Related Certifications:

• Microsoft Certified Solutions Associate (MCSA): Windows 8

Related Exams:

• Supporting Windows 8.1