Supporting Cisco Service Provider IP NGN Operations Global Knowledge Egypt


In the Supporting Cisco Service Provider IP NGN Operations (SSPO) course, entry-level personnel will get an introduction to the service provider network operations environment, processes, and management tools and methods. You will practice the primary job roles and tasks as you prepare for the Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) certification exam. CCNA SP Operations certification validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Service provider NGN technology trends and their effect on operational environments
  • NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Configuration management proces
  • Change management procedures
  • Performance management procedur


  • Introduction to the Service Provider NGN and the Operations Environment
  • NMS Tools and Protocols
  • Incident Management
  • Fault Management
  • Configuration Management
  • Change Management
  • Performance Management

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