In the Supporting Cisco Service Provider IP NGN Operations (SSPO) course, entry-level personnel will get an introduction to the service provider network operations environment, processes, and management tools and methods. You will practice the primary job roles and tasks as you prepare for the Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) certification exam. CCNA SP Operations certification validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.

Target Audience

This course is designed for:

  • Support staff
  • Service provider network operations center (NOC) personnel
  • Service provider engineers
  • Service provider partners

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Service provider NGN technology trends and their effect on operational environments
  • NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Configuration management process
  • Change management procedures
  • Performance management procedures

Course Outline

Introduction to the Service Provider NGN and the Operations Environment

  • Cisco IP NGN Architectures, Services, and Component Functions
  • The Network Operations Environment
  • Identify Current Operational Frameworks
  • Network Operations Processes and Their Metrics

NMS Tools and Protocols

  • Identify the Various NMS Tools and Their Purpose
  • Identify the Data Collection and Protcols Used to Monitor Network Systems
  • Navigating IBM Tivoli Netcool Operations and Functions

Incident Management

  • Elements, Functions, Metrics and Process Flow for Incident Management
  • Remedy Ticketing System and Component Functions

Fault Management

  • Systematic Troubleshooting Methodologies
  • Common NGN Support Services
  • Cisco IOS XR Device Operations and Configuration

Configuration Management

  • Configuration Management Process, Functions, and Tasks
  • NMS Support of Configuration Management
  • Interpret and Run Files for Common Scripting Tiles
  • Identify and Describe Unix Cron Functions and File Syntax

Change Management

  • Elements, Functions, Metrics and Process Flow for Change Management
  • Navigating CiscoWorks NCM

Performance Management

  • Elements, Functions, Metrics and Process Flow for Perfomance Management
  • Fundamentals of Service Level Management

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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