Supporting and Troubleshooting Windows 10 Etisalat Academy
Price: USD 1,225
  • Duration: 5 Days
  • Timings: 08:00 AM - 03:00 PM

    Course details

    This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

    Audience profile

    The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

    The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

    The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

    At course completion

    After completing this course, students will be able to:

    • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10. 
    • Troubleshoot startup issues and operating system services on a Windows 10 PC. 
    • Resolve issues related to hardware devices and device drivers. 
    • Troubleshoot Windows 10 PCs remotely. 
    • Troubleshoot issues related to network connectivity. 
    • Troubleshoot client configuration failures and GPO application issues. 
    • Troubleshoot issues related to user settings. 
    • Troubleshoot remote connectivity issues. 
    • Resolve issues related to accessing resources from computers that are domain-joined. 
    • Resolve issues related to accessing resources from computers that are not domain-joined. 
    • Troubleshoot issues related to application installation and operation.
    • Recover a PC running Windows 10.

    Prerequisites

    Before attending this course, students must have:

    • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). 
    • Microsoft Active Directory Domain Services (AD DS) principles. 
    • Understanding of the Public Key Infrastructure (PKI) components. 
    • Windows Server 2012 R2 fundamentals. 
    • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2."

    Updated on 29 October, 2017

    About Etisalat Academy

    We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

    We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

    Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

    We help organisations to:

    • Develop effective leaders, managers and team members
    • Discover and overcome competency gaps
    • Measure and improve performance
    • Build teams and improve communication
    • Recruit and retain talent
    • Build a knowledge culture
    • Create an organisation-wide competency framework
    • Stay competitive by using cutting-edge technology
    See all Etisalat Academy courses
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