Support Change Processes (HR-GEN-304C-0)

Course details

Course Objectives

The course will address the skills and knowledge required to support change management processes within an organization. It covers promoting and participating in change management activities, supporting others to implement change, as well as participating in activities to evaluate change management processes.

Course Outline

Support implementation of change activities

• Clarify roles, responsibilities and resources required to implement change processes
  
• Check that all tools and resources to support change processes are available for access by employees and management
  
• Advise managers on the tools and resources available to support change processes

Assist others to respond to change

• Monitor performance of teams and individuals to identify areas of need or improvement
  
• Support stakeholders to manage resistance to change to improve outcomes of change process
  
• Communicate progress of change activities to stakeholders

Evaluate change management processes

• Collect stakeholders’ feedback regarding change management processes using tools and measures defined in change management plans
  
• Evaluate outcomes of change management process to prepare reports
  
• Communicate data and recommendations regarding change implementation to stakeholders