Getting best value out of your suppliers doesn’t stop when the ink is still wet on the contract.

In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them; and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.


If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

This workshop will draw upon participants’ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.


By the end of this course you will be able to:

  • Understand and construct simple and effective processes for supplier governance and relationship management.
  • Recognise and use the stages of the contract management cycle.
  • Use the most appropriate hard and soft performance measures with your suppliers.
  • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them.


Understanding the Stages of Effective Contract and Supplier Management

  • Defining contract and supplier management
  • The contract management cycle
  • Communicating and managing the relationship

The Importance of Relationship Management

  • Relationship management styles
  • The ‘building blocks’ of an effective supplier relationship
  • Practical exercise on relationship management

Common Problems and Pitfalls

  • The most common problems and how to spot them
  • Managing changes and avoiding scope creep
  • Strategies for dealing with common problems
  • Dispute resolution

Risks to Effective Contract Delivery

  • Identifying risks and their impact/probability
  • Managing and mitigating risks
  • Risk management activity

Measuring Supplier Performance

  • Common performance measures
  • Using Service Level Agreements (SLAs)
  • Soft measures of performance – satisfaction and attitude
  • Choosing the right measure for the situation

A subsidiary of We_They Strategies Corporation , We_They is a World performance improvement company and a leader in sales and technical training, management consulting, and engineering services.

We help improve your organisational effectiveness through innovative and knowledgeable training, consulting, and business improvement services customised to meet your specific needs. With offices throughout The Middle East, we are strategically positioned to serve you at your locations around the world.

See all World Knowledge courses

Contact information not available.

Courses you can instantly connect with...
Contract Management PM Information House Contracting Fundamentals & Drafting Contracts Premier Training & Consulting Operations And Maintenance Contracts - Management And Supervision Projacs

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?