Supervisory skills

Course details

Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but are having trouble managing their “buddies.” Participants learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.

Course Outline

Good Manager, Bad Manager: Which Do You Want to Be?

Participants will learn techniques for gaining the respect of former coworkers and setting appropriate boundaries.

Building Personal Credibility: Understanding Different Communication Styles

Participants will learn to identify their own behavioral styles and those of their coworkers and subordinates in order to adjust and coach for better communication.

It’s Not What You Say: Rephrasing for Better Relationships

learn how to deliver messages to subordinates and effectively respond to phrases such as “that’s not my job” and “I don’t know.”

Be SMART: Goal Setting for Peak Performance

Explores the components of SMART goals and allows participants to practice delegating and communicating goals and expectations to the people they supervise.

So, How Am I Doing?: Delivering Performance Feedback

Explores the steps of giving both positive and negative feedback..

Difficult Personalities and Difficult Situations: Dealing with Challenges

Participants discuss better ways in which to communicate and manage those whose actions make the process hard.

Learning Objectives

At this program’s conclusion, participants should be able to:

• Describe the role of supervisor and how it differs from the role of coworker.
• Delegate tasks to others.
• Set SMART goals for themselves and others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Counsel an employee who is not performing up to expectations.
• Describe appropriate ways of building a congenial work environment without crossing supervisor/coworker boundaries.
• Understand the impact of body language and vocal tones on communication.
• Explain the four basic behavioral styles and how to adapt to each.
• Capitalize on personal style for more effective communication.
• List tactics for dealing with difficult behaviors.
• Develop an action plan to improve supervision skills.

Course Features

This program  conducted through instructor support  involving inpidual , group exercises, role plays ,team games ,open discussions & analysis of work based – situation , assessment tools to give participants  valuable skills & techniques to master the topic