Supervisory Management Skills - Leading, Coaching, Managing

Course details

In today's business, a MANAGER / SUPERVISOR is not just a superior who manages the subordinates' work and performance. The role of a manager / supervisor is a very challenging one. Increasingly, more and more managers / supervisors take on multiple portfolios as a Leader, Manager, Communicator, Motivator, Conflict Manager even Change Agent.

This course is also available in Mandarin.

PROGRAMME OBJECTIVES

Upon completion, participants will be able to:

1. Understand the skills needed to be an Effective Supervisor
2. Lead, Motivate & Coach Employees
3. Manage Conflicts & Difficult Employees

PROGRAMME OUTLINE

1. Supervisory Management & Motivation

• Transition from Specialist Role to Supervisory Role
• The Challenges of being a New Supervisor
• The Multiple Roles & Expectations of an Effective Supervisor
• Best Practices in Supervisory Management
• Motivating Employees to Greater Performance
• Coaching Weaker Staff for Better Work Performance

2. The 5 Principles of Leadership

• The Principle of Goal Setting
• The Principle of Leading & Inspiring
• The Principle of Managing People
• The Principle of Persuasive & Assertive Communication
• The Principle of Empowerment
• Leadership in a Crisis

3. Communication & Conflict Management

• Giving Constructive Feedback & Appreciation
• Managing Conflicts & Negative Behaviour
• Handling Difficult Employees
• TeamBuildingfor Win-Win Outcomes