Supervisory Management Skills

Course details

To assist established supervisors and middle managers enhance their operating skills and strategies and to enable newly appointed or less experienced people to develop their existing skills and to identify additional skills and strategies of relevance to their role.

Learning objective:

Participants will explore both the theory and practice of skills and strategies relative to the challenges and demands they face in their everyday work life and will improve their hands on application of skills in the areas people management, organisation of resources, delegation, planning, communications and problem solving.

Programme content:

• The role and responsibilities of the supervisor or middle manager.
• The concept of undertaking and discharging responsibility.
• Obtaining and retaining the support of people.
• Organisation, delegation and time management.
• Performance management, cost control, targets, goals and objectives.
• Monitoring performance, implementing corrective and preventive actions.
• Communication skills across the organisation structure.
• Effective communication skills with senior management, colleagues and subordinates.
• Understanding and applying the principles of motivation in a practical and effective manner.
• Recognising and rewarding good performance.
• Dealing with performance improvement issues.
• Planning and preparing for communications with employees relative to disciplinary or grievance issues.
• Dealing with difficult people.
• Problem solving skills.

Learning process:

This programme focuses on the practicalities of how to do things and therefore involves the interaction of participants in case study review, role playing and group activity with a strong emphasis on learning by doing. Scenarios of relevance to the challenges and demands participants encounter in their daily working lives will be employed to reinforce the learning process.

Who Should Attend?

People employed at supervisory and middle management level who achieve their goals and objectives through and with the cooperation of the people who report to them. The programme is suitable for established supervisors and middle managers who wish to enhance their skills or for people who have recently been appointed to positions of supervisory or management responsibility.