Supervisory Management QQI/FETAC Level 6

Course details

At the end of this module, you will have acquired the theoretical knowledge, enabling you to fully understand the role and responsibilities of a Supervisor and to acquire a range of supervisory and management skills to help to develop good interpersonal communication skills and work practices, and to deal confidently with a variety of challenging work situations. The course is aimed at those who have been appointed to, or wish to be appointed to supervisory positions/team leader, or for anyone who is considering taking on or applying for a position that requires supervision of staff. It is also suitable for line managers who have no formal education qualification.

Learning Outcomes

1. Summarise the duties and responsibilities of a supervisory manager, to include reference to relevant policies and services in the chosen vocational or work environment.

2. Evaluate up-to-date industry standards, guidelines and recommended practices that affect the work environment, to include the purpose and methods of supervision, the staff code of conduct, advantages and disadvantages of in-house and contract staff, and of membership of professional or trade associations, trade unions and/or a works committee.

3. Describe the precautions necessary to safeguard information and/or records.

4. Describe key steps required to recruit staff, to include pre-planning, methods to source and screen staff, use of an application form to shortlist candidates, and the benefits of a chosen approach.

5. Analyse the risks for which adequate insurance cover is recommended.

6. Draft a range of procedures for work-related activities, to include lines of communication with clients, colleagues and other relevant parties, procedures for maintaining effective standards of service, criteria for staff recruitment, criteria for supervisory procedures.

7. Devise a system for maintaining work-related records, to include operational records, a work roster for operational staff, and a maintenance schedule for equipment and vehicles.

8. Prepare a department budget, to include details of planned spending under a number of headings and of contingency spending.

9. Train staff, drawing on up-to-date industry standards in training using appropriate aids and supporting material, and assessing the suitability of individuals during the training session.

10. Carry out staff evaluations to include achievement of objectives, feedback on performance, and identification of opportunities for personal development.