Supervision Training

Course details

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervising/managing, will benefit from our 1-day course developed for managers and supervisors in Singapore.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This Supervising Others training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Learning Outcomes

By the end of this course, participants will be able to:

• Set clear expectations for team members
• Set S.M.A.R.T. goals for team members that motivate & inspire dedication
• Effectively assign work that has been set according to each employee & situation
• Master techniques to delegate effectively & confidently
• Develop approaches to conducting formal feedback sessions
• Provide informal, constructive feedback
• Develop priorities & time management strategies as a team leader
• Establish conflict resolution strategies
• Work with new or existing teams
• Create a path for personal development

Foreword:

• Being a good supervisor is determined by how well your employees perform their duties and responsibilities. Your job scope involves, setting clear goals and expectations, coaching and motivating your team, ensuring that your employees' work gets done correctly and in a timely manner, resolving conflicts, controlling costs, making sure that the group is working as a team and satisfying upper management. In order to meet those expectations and perform your supervisory work effectively, you can enhance yours skills by enrolling in a Supervision training course. So, get your skills up-to-date now!
• All too often great team members are promoted to a supervisory role without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. One of the hardest moves to accomplish is the transition from being a team member to that of a team leader or supervisor. Someone in a supervisory role is no longer on equal terms with their peers and have to earn their respect, show authority and leadership and often having to make unpopular decisions.
• This Supervision Training Program will help supervisors become more efficient and proficient at delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, and resolving conflict. People in supervisory roles will improve their skills, confidence and general management abilities.This supervision training will benefit new supervisors and anyone that wants to improve their skills in supervising others ensuring productivity and team cohesion.
• This supervision course covers the important requirements of being a supervisor. Through exercises, case studies, practical examples and clear guidelines, you will develop the necessary skills and knowledge to achieve results through the effective supervision of your staff.

MODULES

Expectation Requirements

• Requirements Defined
• Continuous improvement Opportunities
• Expectations - Verbal Format
• Expectations - Written Format

Goals Defined

• Cascading Goals Defined
• S.M.A.R.T. Goals Defined
• Setting Goals for Others

Task Assignment

• General Principles Explained
• Dictator Approach
• Apple-Picker Approach
• Collaboration Approach

Three Levels of Delegation

• Level 1: Total Supervision
• Level 2: Partial Supervision
• Level 3: No Supervision

Delegation in Action

• When to Delegate
• Who to Delegate
• Delivering Guidance
• Review and Reporting
• When Delegation Does Not Work

Delivering Critical Feedback

• Types of Feedback
• Measuring Feedback
• Casual Feedback
• Formal Written or Verbal Feedback

Time Management

• Pareto's 80/20 Rule
• Using the Urgent vs Important Matrix
• Keeping a Productivity Journal
• Setting Routines and Rituals 

Conflict Resolution

• Conflict Resolution Procedures
• Understanding Both Sides
• Internal Team Support
• External Team Support

Leadership Tips

• Promoted from Within
• Working with a New Team
• Working with an Experienced Team

Tips for New Supervisors

• Internal Research and Questioning
• Gemba - Creating Real Value
• Continuous Personal Development