Course details
Objectives:This programe will help participants to:
- Understand debtors and communicate with them effectively
- Improve their telephone and writing skills
- Appreciate the key legal issues
- Track down ‘gone aways’
- Improve their collection rates
Outline:
- Giving credit and collecting debts
- The benefits when you get it right
- The cost of getting it wrong
- Analysing yourself
- The importance of making the right ‘first impression’
- Assessing your own personal communication style and how this affects your results
- How do you (or might you) look in the debtor’s eyes? What would you like to change?
- Analysing your debtors
- Types of debtor
– The delaying debtor
– The genuine debtor
– The cashflow or hardship problem debtor
– The ones who never intended to pay
- Types of debtor
- Spot the most common reasons and excuses for non-payment – and learn how to deal with them
- Understanding debt recovery and the law
- Data protection issues
- County Court suing enforcement methods
- Human rights and debt recovery
- Retention of title matters
- Telephone skills for debt recovery
- A 7-point plan which works every time
- Learning by example: listening to and analysing some pre-recorded (or live) collection calls
– What was done well?
– What should have been done differently?
– Did the collector recognise opportunities?
– Did the collector create opportunities where seemingly none existed?
– Did the collector negotiate well or not at all?
- Writing skills for debt recovery
- Key phrases to avoid
- What to include
- A sample letter which gets results in over 90% of cases
- Tracking down the ‘gone aways’
- A unique debtor-tracing plan
- Why spend money on external tracers when you can find those ‘gone aways’ debtors for yourself?
Job roles this course is suitable for:
finance , sales , customer services staff , Debit collection teamsCourse Location
About Global Development for Training
Introduction:
Training has become of great importance to managers of various organizations and institutions where training is an effective way to increase employee's efficiency at all stages of his work. It develops his abilities, skills and provides him with new information which is an influential factor in the process of upgrading the employee and increases his authorities and responsibilities.
The last two decades have witnessed a major transformation in the training knowledge. It has become Knowledge-based science; it is the only way to progress and development.
The need of Knowledge-based science is now a scale of new wealth. It requires a distinct type of education and lifelong training in acquiring knowledge and updating on an ongoing basis. This was an important reason that led to establishment of Global Development for Training (G.D.T).
Establishment:
Global Development for Training was established in 2012 in UAE - Permit No. 91,288 in Dubai to provide training and consulting services and staff development with the latest training methods in the world and in line with the global market to meet all the strategic requirements of the global markets in an environment based on modern knowledge, through the best human development trainers in the Arab world and the rest of the world, to reach the highest level of quality, creativity and developing clients and participants.
Vision:
To be one of the best training centers in the world which train and qualify the leaders and staff of the Arab World with the latest training methods in the world.
Mission:
We seek to provide strong training base to provide training and consulting services that meet all the strategic requirements for global markets in an environment built on knowledge, and through professionals Instructors in the world. Therefore, we put our goals in order to reach the highest levels of quality and creativity.
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