Course details
This course covers the knowledge and skills required to plan for and support the organisation’s service operations. It involves the development of an operations strategy, planning of processes and infrastructure required to support service operations, and assessment of the organisation’s resource capacity. It also involves the development of performance indicators to measure performance and improve service operations efficiency as well as planning for business continuity.
Target Audience:
This course is for VPs and service directors from various service industry sectors.
What You Will Learn:
- Develop service operations strategy in accordance with the organisation’s customer-focused strategy
- Assess the organisation’s service capacity to minimise service disruptions
- Develop key performance indicators to measure service operations performance
- Establish business continuity plan for ongoing service excellence
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 7 / O / A-Level English OR
- 3-5 years of working experience in a senior management role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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