Course details
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
Upon successful completion of this course, learners are able to:
Complete help desk tickets thoroughly with the appropriate documentation
Troubleshoot and resolve issues within their scope in a timely manner
Escalate issues that are out of scope to the appropriate team/individual
Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Updated on 06 November, 2018About NetAssist
Since its establishment in 1999, NetAssist has been continuously and vigorously committed to providing the highest quality of, and effective, training to IT professionals, both novice and experienced. We combine proven curriculum with practical hands-on learning and in-depth instruction to sharpen your technical skills. Our satisfied customers are our motivation and our best testimony.
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